This Privacy Policy governs the manner in which the BD Serial Plus app ("the App") collects, uses, and maintains information from its users ("User," "you"). This policy applies to the App and all interactions via our official WhatsApp support channel.
Non-Personal Identification Information: We may collect non-personal information about Users whenever they interact with our App, such as the type of device, operating system, and anonymous usage statistics to improve our service. Personal Information (via WhatsApp Support): When you contact us for support via WhatsApp, we will have access to your mobile phone number and the name associated with your WhatsApp profile. We only collect this to communicate with you and resolve your query.
To Improve Our App: We use feedback and usage data to understand our users' needs and improve the functionality of the App, such as updating or removing broken links. To Provide Customer Support: Your phone number and name are used solely to respond to your inquiries, questions, and support requests sent via WhatsApp. We will not use it for marketing purposes without your explicit consent.
We are committed to protecting your data. All communication on our WhatsApp support channel is protected by WhatsApp's end-to-end encryption. We do not sell, trade, or rent Users' personal identification information to others. Third-Party Services (Meta/WhatsApp): Our use of the WhatsApp Cloud API means that communication data is processed by Meta Platforms, Inc. under their terms and privacy policies.